MHP would like to announce that during this uncertain time, we will be continuing to provide home repairs to our customers so they can feel safe and secure while we are all staying at home to practice social-distancing. We are currently working to develop programs which will extend case-by-case financing for necessary repairs and emergency plumbing/electrical services, which can be paid through an extended payment plan directly through our company!
In addition to these efforts, we would also like the communities that we serve to know which measures we are taking to ensure their health and to stop the spread of COVID-19 while our employees are completing these repairs in your homes so please continue to read this post for more information.
Our managers have successfully completed the following training courses directly through the CDC:
Hand Hygiene - WB4221 completion of 3 courses within this 3-course credential including HH 101, HH 102, and HH 103.
HH 101: Core Concepts for Hand Hygiene: Clean Hands for Health Care Personnel
HH 102: Hand Hygiene: Education, Monitoring and Feedback
HH 103: Identifying Motivators for Hand Hygiene: External and Internal Factors
Environmental Cleaning - WB4224 completion of this 3-course credential including EC 101, EC 102 and EC 103.
EC 101: Environmental Cleaning and Disinfection: Principles of Infection Transmission and the Role of the Environment
EC 102: Cleaning and Disinfection Strategies for Non-Critical Surfaces and Equipment
EC 103: Using a Quality Improvement Approach to Improve Environmental Cleaning Practices
Personal Protective Equipment (PPE) - WB4225 completion of 2 out of the 4-course credential which includes PPE 101, PPE 102, PPE 103, and PPE 104. (The remaining 2 courses are for medical professionals.)
PPE 101: The Basics of Standard Precautions
PPE 102: Transmission-Based Precautions
We will be continuing to seek out any and all recommended training programs that are available to us so that we can continue to provide the reliable and trusted services that our clients have come to know and expect from our company.
As we continue to expand and develop the measures that we are taking to keep you all safe while still providing you the repairs and emergency services that you need during this time, we will make this information publicly available to you through our website and social media.
And finally, while we know that you have heard this plenty of times and through plenty of e-mails from every company you have ever interacted with, we are doing all that we can to protect our employees as well as our customers - and we mean this from the bottom of our hearts. Stay safe and healthy by staying at home. If home isn't safe right now, please call us.
Please continue to refer to the CDC website for critical updates and more information:
Frequently asked questions
What are your business hours?
Our normal business hours are typically Monday through Friday from about 8am until 5pm, with our last appointment being 4:00pm. We understand that not all home improvement or repair needs are "normal" so we often can accommodate hours outside of our normal operating schedule. Please contact the office directly to schedule an after-hours appointment or repair.
What should the customer know about your pricing (e.g., discounts, fees)?
We provide free in-home estimates and offer a variety of discounts. Coupon codes can often be found on our social media pages which can be accessed from our main website.
What is your typical process for working with a new customer?
When working with a new customer, we aim to assess your needs while providing design advice and customer service excellence. We are big on keeping our customers connected so we do collect contact info and keep you in-the-loop along the way while we work to complete your project or repair.
What education and/or training do you have that relates to your work?
At Montco Home Professionals, all of our Master Tech professionals hold a minimum of ten years of experience in the home improvement industry while our Service Technicians must meet minimum requirements which include at least five years of relevant work experience and at least three years of customer service experience. Our company is licensed and insured in the states of Pennsylvania and Virginia and holds 5 star ratings on multiple service rating websites.
How did you get started doing this type of work?
Montco Home Professionals was built on the foundations of multiple pre-existing companies which merged to combine a solid network of qualified and skilled team members to assist you in every aspect of your home improvement project.
What types of customers have you worked with?
Montco Home Professionals offers services for all residential and investment properties where we maintain licensure and insurance. You don't have to live in Montgomery County to hire Montco Home Pros!
Describe a recent project you are fond of. How long did it take?
We're currently working on a bathroom renovation project that will be completed in less than week! We can't wait to share photos on the web because this traditional and outdated bathroom will become a modern beauty in just 40 hours!
What advice would you give a customer looking to hire a provider in your area of work?
Montco Home Professionals can finish any project of any size! Give us a call and we'll send the right pros for the job!
What questions should customers think through before talking to professionals about their project?
The best way for us to assess your needs is for us to see the full picture. We typically provide the most accurate estimates if we're able to have our design specialist visit your property to gather the details we need to provide the results that you desire. We provide these estimates completely FREE of charge on weekdays during normal business hours. Please call the office directly if you need to schedule a weekend or evening estimate.